STORE POLICIES

CANCELING AN ORDER: Unfortunately, orders cannot be cancelled once you have completed the checkout process. Due to our commitment to processing your order quickly, once the checkout process is completed, we immediately notify our warehouse and manufacturers to prepare your order for shipment. We apologize for any inconvenience that this may cause you.If an item is

OUT OF STOCK: Due to our high demands on some of our merchandise you may consequently discover an item may not be available. These cases even happen after we take your order. In those cases we will notify you via email or by telephone of the status of your order. Please ensure you have provided your entire and correct email address and telephone number including area code to expedite being able to contact you. We cannot guarantee the time frame of your out of stock or back-ordered items. However, we will do our best to accommodate any request. If you decide to cancel your order, we will refund your purchase immediately. In some cases, the designer may offer to create an item similar to the one you ordered. If you have any certain request on our items that are not available (i.e. out of stock items, colors, or sizes) please feel to contact us and we will do our best to comply with your request.

RETURN POLICY: Due to the nature of our products there is a very strict return policy for the health and safety of your Precious Pet. All products are guaranteed to be brand new and have been checked prior to shipping. Please make sure that you use the measurement charts prior to ordering clothes, collars, shoes, hats, etc. If in doubt, please call or email us with your pet's measurements. Ordering the wrong size is not reason for a return. There is absolutely no exception for our Return Policy except for a defective product.

· Please inspect your items upon receipt as returns are only accepted for defected items.

· Defected items must be returned within 7 days of delivery, in the original and unused condition.

· All returns must have an RA # which can be obtained by calling 512-524-8767. Once the RA # is issued, please make sure to indicate it on the package for accurate processing.

· All Seasonal items such as Easter/Halloween/Christmas items are not returnable.

· Defected items can be exchanged for the same item(s) or your account may be credited for the next purchase.

· For exchange, please return the original item once RA # is issued.

· Exchanged items will not be delivered before we receive your defected item. Once received your new purchase order is placed.

· If any of these requirements are not met, a restocking fee of 20% will be assessed on the original purchase price.

We are dedicated to ensuring your satisfaction. Thank you for your understanding!

*PLEASE NOTE- We reserve the right to modify or change this policy at anytime without prior notice. A purchase through this website means that you accept these terms. Please understand that these reservations are simply to protect ourselves against any potential customer who may abuse our policy.

WHAT IS YOUR STANDARD METHOD OF SHIPPING? We usually ship orders via USPS Ground service fully insured (Domestic), or USPS (International). We ask that our customers please provide shipping addresses that can accept USPS shipments. You must have a physical address for delivery.

WHAT ARE YOUR SHIPPING CHARGES? Our shipping charges are actual USPS ground service charges. International orders are shipped based on weight and size to your country.

HANDLING & PROCESSING FEES-------------------$13.00

WHAT IS YOUR DELIVERY TIME? We normally ship your items in approximatley 7-14 days for in-stock, non-serviced items. Some of our products have the time frames for processing indicated in the description. Please note that oversize items may take longer. Items ordered together may not arrive in the same box. In order to offer our wide selection of merchandise, many of our items are shipped from several different warehouses and at different times, items are shipped in separate packages via USPS. Some of our items are hand-finished per order and may take the full 14+ days for delivery. Please contact us at tinypamperedpets.aol.com if you have a special order request.

ORDERS SHIPPED BUT NOT RECEIVED: Once an order has been shipped and there is a delivery confirmation,Tiny Pampered Pets is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received. Please contact us at tinypamperedpets@aol.com or 512-524-8767.

Items Over $500.00 are shipped free within the United States..

INTERNATIONAL ORDERS: Please read our International Shipping Policy thoroughly. There is an extra charge of $35.00 called an International Handling Fee (IHF) for packages under 15 lbs. The IHF is higher for items over 15 lbs based upon the weight and destination country. We must collect this shipping and handling fee to complete your order. The amount for shipping will be greatly increased for heavy or oversize items. We will request the IHF through PayPal via email. If your item has already been shipped by the manufacturer, we will charge the credit card on file for your order, we will notify you of any charges by email. Also, we will email you to verify your shipping address. Please ensure the correct billing address is provided especially if it is different from the shipping address. We will not send your order until this fee has been paid and the shipping address has been verified. We normally ship Priority International that should have an expected 6-15 day delivery time. We are also able if desired to send your package Express Priority Mail which is 3 to 7 days delivery time. Please contact us by email if you wish that option, the starting price is about $50.00 and goes higher by weight of the order and destination country. Some items cannot be shipped overseas such as sprays, liquids, etc. If you question whether an item can be shipped outside of the U.S. Please email tinypamperedpets@aol.com. Please keep in mind that we are not responsible for any charges that may occur through customs in your country. Once the item is shipped, we will send you an email with the Custom Order Number and the date of shipment.  Due to health and safety codes we can not accept returns of the bling bling, bedding, collars, clothing, shoes, socks, hats, carriers, and dishes. Please make sure that you use the measurement charts prior to ordering clothes, shoes, hats, etc. Thank you for your understanding, there are absolutely no exceptions to this policy!

Any duties, broker fees or taxes are the responsibility of the customer and are not added into our shipping charges. After an item is shipped, all transactions that involve Customs and other pertinent International agencies, including brokers, are between the customer and that agency and does not involve TinyPamperedPets.com.

If packages are shipped back to us as undeliverable or because they were not picked up at Customs, etc. by the customer, the customer is solely responsible for charges to re-ship the package. If you have multiple items, we will hold the order and ship everything at one time. Please let us know if you have a specific date that you must have your order delivered. Please allow extra time for International shipping because our designers will not drop ship outside the United States, so we must wait for the item and reship out to the customer.

We no longer ship large items such as large dog beds, furniture or dog houses Internationally. You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.