STORE POLICIES

NEW CUSTOMERS: ALL NEW REGISTERED CUSTOMERS WILL RECEIVE A 20% DISCOUNT - TYPE IN: NEW-TPP10. This list is not all-inclusive and may change without notice. Items that are excluded: Alumaden, CatNap, KittyWalk, Emma Rose, Rayna Tamarin, PuchiBag, Pet Gear and certain designer beds, carriers, strollers, accessories, dog houses, pet furniture and pet treadmills.

CANCELING AN ORDER: Unfortunately, orders cannot be canceled once you have completed the checkout process. Due to our commitment to processing your order quickly, once the checkout process is completed, and the funds have been authorized and posted to our account, we immediately notify our warehouse and manufacturers to prepare your order for shipment. The credit to your account may take up to 3 to 14 days depending upon how quickly your payment is posted to our account. You will be notified via email once your credit has been processed. We are only able to credit your account if the order has not been shipped.  We apologize for any inconvenience that this may cause you. 


PRICING CHANGES AND AVAILABILITY:  Prices and availability are subject to change without notice.We have several designers and wholesalers who often change prices and /or change or discontinue an item without any notice. We must change our price to comply with the vendor. We will notify you of the price change by email or phone. If you agree to the price change we will bill you via PayPal. If the item is discontinued we will email or contact you by phone to offer you another product or to credit your form of payment. Please allow up to 3 to 14 business days for the credit to show on your statement. You will be notified via email once your credit has been processed. Please ensure that you have provided your complete phone number including the area code and have provided your complete billing and/or shipping address in case we need to contact you regarding your order. We apologize for any inconvenience this may cause.
 

OUT OF STOCK: Due to our high demands on some of our merchandise you may consequently discover an item may not be available. These cases even happen after we take your order. In those cases we will notify you via email or by telephone of the status of your order. Please ensure you have provided your entire and correct email address and telephone number including area code to expedite being able to contact you. We cannot guarantee the time frame of your out of stock or back-ordered items. However, we will do our best to accommodate any request. If you decide to cancel your order, we will credit your form of payment. Please allow up to 3 to 14 days for the credit to appear on your account. You will be notified via email once your credit has been processed. In some cases, the designer may offer to create an item similar to the one you ordered. If you have any certain request on our items that are not available (i.e. out of stock items, colors, or sizes) please feel to contact us and we will do our best to comply with your request.

RETURN POLICY: Due to the nature of our products there is a very strict return policy for the health and safety of your Precious Pet. All products are guaranteed to be brand new and have been checked prior to shipping. Please make sure that you use the measurement charts prior to ordering clothes, collars, shoes, hats, etc. If in doubt, please email us with your pet's measurements. Ordering the wrong size is not reason for a return. There is absolutely no exception for our Return Policy except for a defective product or the wrong item was shipped.

· Please inspect your items upon receipt as returns are only accepted for a defected or incorrect item.

· Defected or incorrect items must be returned within 7 days of delivery, in the original and unused condition.

· All returns must have an RA # which can be obtained by emailing: tinypamperedpets@aol.com or call 512-506-0418. Once the RA # is issued, please make sure to indicate it on the package for accurate processing.

· All Seasonal items such as Easter/Halloween/Christmas items are not returnable.

· Defected items can be exchanged for the same item(s) or your account may be credited for the next purchase.

· For exchange, please return the original item once RA # is issued.

· Exchanged items will not be delivered before we receive your defected or incorrect item. Once received your new purchase order is placed.

· If any of these requirements are not met, a restocking fee of 20% will be assessed on the original purchase price.

We are dedicated to ensuring your satisfaction. Thank you for your understanding!

*PLEASE NOTE- We reserve the right to modify or change this policy at anytime without prior notice. A purchase through this website means that you accept these terms. Please understand that these reservations are simply to protect ourselves against any potential customer who may abuse our policy.

WHAT IS YOUR STANDARD METHOD OF SHIPPING? We usually ship orders via USPS Ground service fully insured (Domestic), or USPS (International). We ask that our customers please provide shipping addresses that can accept USPS shipments. You must have a physical address for delivery. Also, please include your phone number with the area code. Our normal shipping is Parcel Post, Priority Flat Rate Boxes Domestic or International or Priority Rate Mail. Many of our products are shipped directly from the wholesaler or designer.

WHAT ARE YOUR SHIPPING CHARGES? Our shipping charges are actual USPS ground service charges. International orders are shipped based on weight and size to your country. Items Over $500.00 are shipped free within the United States - These are items such as clothing, carriers, collars, shoes, jewelry, and normally any item less than 15 lbs. We are posting the exact shipping and processing fees for certain wholesalers. Also, if the item is oversized free shipping does not apply.

NOTE: Items that weigh over 15 lbs and/or are oversized that require special shipping instructions (i.e., Treadmill) must be shipped by truck (Freight Charges Apply) DOES NOT qualify for the Free Shipping. Motor Freight items are shipped direct from the manufacturer. Depending upon availability the item may take Two Weeks and up to Eight weeks or more may be required for delivery and additional freight charges apply. You may email us to check on availability. We will send you a separate invoice via PayPal for your aproval for the cost of Freight Shipping. Freight Charges are based upon your Ship-To Zip Code and range from $70.00 to $300.00, these prices reflect the driver unloading the truck and delivery inside your home. The price is lower if you have someone that can unload the truck and deliver inside your home.

OUR PROCESSING FEE---------------------$10.00 

Shipping and handling for orders sent to US addresses is a base charge of $6.95 (small items under 9 pounds) for the first item, which includes insurance and $2.50 for additional clothing or jewelry item in the order. For addresses outside of the US, the base charge is $14.95, which includes insurance. 

Exceptions to this are (Manufacturers listed below). Not all shipping fees are listed: (Exceptions - we will always use the shipping fee provided by the manufacturer).

•Shipping charge for all carriers is $16.95 to US addresses, $26.95 to Canada, and $41.95 to overseas countries, prices include insurance. 

 Additional carriers within the same order are charged $12.00 for shipping in the US and $20.00 to all other countries.

•Shipping charge for ceramic dog bowls and treat jars is $13.95 in the US, $21.95 to Cananda, and $36.95 to overseas countries, prices include insurance.

•Shipping charge for beds is $21.95 in the US, $31.95 to Canada, and $41.95 to overseas countries, prices include insurance. Additional beds within the same order are charge $15.00 in the US and $25.00 outside of the US.


CATNAP SHIPPING FEES-------------------------------$19.00 REGULAR SOFA BED  
                                                                          $59.00 MAXI BED

PUCHIBAG PRODUCTS SHIPPING & PROCESSING FEES------$13.95


PET GEAR PRODUCTS SHIPPING & PROCESSING FEES--------$31.95

WHAT IS YOUR DELIVERY TIME?  We normally ship your items in approximatley 7-14 days for in-stock, non-serviced items and your payment has cleared our processing service. Some of our products have the time frames for processing indicated in the description. Please note that oversize items may take longer. Items ordered together may not arrive in the same box. In order to offer our wide selection of merchandise, many of our items are shipped from several different warehouses and at different times, items are shipped in separate packages via USPS. Some of our items are hand-finished per order and may take the full 14+ days for delivery. Please contact us at tinypamperedpets.aol.com if you have a special order request.

ORDERS SHIPPED BUT NOT RECEIVED:  Once an order has been shipped and there is a delivery confirmation, Tiny Pampered Pets is not responsible for any theft of product or delivery to the wrong address. If your order is not received\you must notify us within 15 days by email to: tinypamperedpets@aol.com or  call 512-506-0418.

INTERNATIONAL ORDERS: Please read our International Shipping Policy thoroughly. There is an extra charge of $38.00 called an International Handling Fee (IHF) for packages over 20 lbs. The IHF is higher for items over 20 lbs based upon the weight and destination country. We must collect this shipping and handling fee to complete your order. The amount for shipping heavy or oversize items are slightly higher. We will request the IHF through PayPal via email. If your item has already been shipped by the manufacturer, we will charge the credit card on file for your order, we will notify you of any charges by email. Also, we will email you to verify your shipping address. Please ensure the correct billing address is provided especially if it is different from the shipping address. We will not send your order until this fee has been paid and the shipping address has been verified. We normally ship Priority International that should have an expected 6-15 day delivery time. We are also able if desired to send your package Express Priority Mail which is 3 to 7 days delivery time. Please contact us by email if you wish that option, the starting price is about $50.00 and goes higher by weight of the order and destination country. Some items cannot be shipped overseas such as sprays, liquids, etc. If you question whether an item can be shipped outside of the U.S. Please email tinypamperedpets@aol.com. Please keep in mind that we are not responsible for any charges that may occur through customs in your country. Once the item is shipped, we will send you an email with the Custom Order Number and the date of shipment.  Due to health and safety codes we can not accept returns of the bling bling, bedding, collars, clothing, shoes, socks, hats, carriers, and dishes. Please make sure that you use the measurement charts prior to ordering clothes, shoes, hats, etc. Thank you for your understanding, there are absolutely no exceptions to this policy!

Any duties, broker fees or taxes are the responsibility of the customer and are not added into our shipping charges. After an item is shipped, all transactions that involve Customs and other pertinent International agencies, including brokers, are between the customer and that agency and does not involve TinyPamperedPets.com.

If packages are shipped back to us as undeliverable or because they were not picked up at Customs, etc. by the customer, the customer is solely responsible for charges to re-ship the package. If you have multiple items, we will hold the order and ship everything at one time. Please let us know if you have a specific date that you must have your order delivered. Please allow extra time for International shipping because our designers will not drop ship outside the United States, so we must wait for the item and reship out to the customer.

We no longer ship large items such as large dog beds, exercise equipment, furniture or dog houses Internationally. You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order unless we have to send you a Motor Freight Invoice via PayPal.

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